How to get a refund from the Google Play Store

The Google Play Store is the largest mobile app marketplace, with over 2 million apps available for download. If the app exists, chances are it’s on the Play Store — barring Fortnite, but that’s another story. It’s easy to imagine that there are a few shoddy, buggy, or incompatible apps out there. If you’ve had the misfortune of spending money on an app that’s giving you a headache – or just found the app cheaper elsewhere – you’ll be happy to know that the Play Store’s refund policy is actually quite generous.

While requesting a refund from the Play Store isn’t particularly complex, we’re here to help you through the process, so you know what to expect and where to go for your refund.


The easiest way to get a refund from the Google Play Store is on mobile

The Google Play Store refund policy is clear: you can instantly cancel and refund a Play Store purchase within 48 hours of purchase, after which the app will be uninstalled and your funds will be returned to the payment method you used to make the purchase. You can process a Play Store refund request on mobile or through a desktop web browser, so we’ve put together how-to guides for both scenarios.

How to Request a Google Play Store Refund on Mobile

Since you likely made the purchase on mobile and the Play Store was largely designed for mobile, the easiest way to get your refund is via mobile. Just follow the steps below and you should be able to get a refund with no problem, as long as you’re still within the 48 hour refund window through the Play Store.

  1. On any Android device linked to the account you made the purchase from, go to the Play Store page of the item you purchased and tap the Refund button.
  2. In the pop-up window that appears, click Refund request confirm.
  3. After confirming the refund, you will receive an email confirming that your refund request has been processed and the funds will be refunded.

The process for requesting a refund is fairly simple, but it’s always a good idea to check your bank statement to make sure that any funds that were debited are being refunded. If there is any problem with the refund request, you should contact the Google Play Store support team.

How to request a refund using a desktop computer

Mobile isn’t the only way to get your money back. You can request a refund from the desktop version of the Google Play Store through the Google Support page, or directly through the Play Store. The method using the support page is the easiest, but let’s look at this one first to get an idea of ​​what to expect:

  1. Go to Google Play’s help topic on requesting a refund.
  2. Click it Request to be reimbursed button – this will take you to a page that will provide you with a link to the refund policy.
  3. Click on the big blue Continue button down the page.
  4. The page will ask you to confirm the Google account. To select Yes and click on the Continue button at the bottom of the page to see your recent purchases.
    • Selection Nope and clicking Continue will present you with a link and a prompt to sign in to the correct Google Account.
  5. Select the purchase you want to refund and click Continue to access a confirmation page.
  6. On the page requesting the reason for cancellation, select the reason applicable to your refund request and click Continue again.
  7. The next page will also ask for a reason for your cancellation. However, this time you need to type some text into a field before the Continue the button turns blue. Describe your problem and click Request to be reimbursed to finally complete the process.

With any luck, you’ll receive an email confirming that your refund has been processed, and you’ll be good to go.

That’s it! You have processed your refund. Now you can spend that money elsewhere.

Get that money back

If you do not receive an email or the refund request is denied, you should contact customer service for human assistance. With your refund in hand or emailed, you can explore other amazing application options. Great apps are out there, and you don’t have to settle for less than the best.

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